Our products are food, so for hygiene and safety we can't take back opened or used products, or accept returns for change of mind. But if something is wrong with your order, we'll make it right.
Cancelling an order
- Before your order ships (while it shows "Getting packed" or "Packed"), you can cancel it yourself for a full refund, with no cancellation fee. Open My orders or the link in your order email, choose Cancel order, tell us why, and confirm. The order is cancelled straight away and you get an email.
- Once your order has shipped, it can't be cancelled. The Cancel button is turned off at that point. If you still need help, use Contact our team on the order and we'll do what we can. If the parcel reaches you with a problem, the rest of this policy applies.
- We keep the reason you give, so we can improve. It is never shared outside Farmore.
- If we have to cancel your order (for example, a product is out of stock), we'll tell you and refund you in full.
When we replace or refund
- The product arrived damaged, torn or leaking.
- You received the wrong product or the wrong size.
- An item is missing from your order.
- The product is past its best before date or has a quality problem.
- Your order was lost in transit.
How to report a problem
- Contact us within 7 days of delivery on WhatsApp (+91 95435 24983) or email (support@farmoreexim.com).
- Share your order ID and clear photos of the package and the product. An unboxing video helps if you have one.
- We'll reply within 2 working days. We may ask you to keep the product until we've looked into it; we don't usually need it sent back.
What happens next
- Replacement: we send a new pack at no cost to you, including delivery.
- Refund: if you prefer, or if the product is out of stock, we refund you.
How refunds are paid
- Refunds go back to the original payment method (UPI, card, net banking or wallet) through Cashfree Payments. We don't charge any fee for refunds.
- We start the refund within 2 working days of approving it. It usually reaches your account within 5 to 7 working days after that, depending on your bank.
- Delivery charges are refunded too when the problem was ours.
Failed or duplicate payments
If money was deducted but your order wasn't confirmed, or you were charged twice, your bank usually reverses it automatically within 5 to 7 working days. If not, send us the payment details and we'll check with Cashfree and refund any amount we received.
Questions? Email support@farmoreexim.com or WhatsApp +91 95435 24983.