This policy explains what personal information Farmore Exim, a sole proprietorship owned and run by K G Sridhar based (Survey No. 121/1C, Kalmadugu Village, Melmuttukur Post, Gudiyatham Taluk, Vellore District, Tamil Nadu 635806, India) ("we", "us"), collects when you use www.farmoreexim.com or order from us, and how we use it. We follow India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
What we collect
- Order details: your name, mobile number, email, delivery address and what you bought.
- Payment status: whether a payment succeeded, the amount, the method used (for example, UPI) and the payment reference. We never see your card number, CVV, UPI PIN or bank login.
- Messages: anything you send us on WhatsApp or email.
- Your account (optional): if you sign in, your email address, your name and a delivery address you choose to save. If you use "Sign in with Google", Google tells us only your name and email address.
- Your cart: saved only in your own browser so it's there when you come back. We can't see it.
- Visit statistics: we use Cloudflare Web Analytics, which counts page visits and rough location (country) without cookies and without identifying you.
Why we use it
By placing an order or messaging us, you agree to us using your information for these purposes only:
- To process, pack and deliver your order.
- To send order and delivery updates.
- To answer your questions, and handle refunds and complaints.
- To meet our legal, tax and accounting obligations.
We don't sell your information, and we don't send marketing messages unless you ask for them.
Cookies and your browser
- Sign-in cookie (essential): only if you sign in. It keeps you signed in for up to 30 days. Your browser can't read it with scripts, and it is deleted when you sign out.
- Your cart and coupon (essential): the items in your cart, and a coupon code you type at checkout, are kept in your own browser so they are there when you come back. We can't see them until you check out.
- Your delivery details are not kept in your browser. If you sign in, we keep a saved address for you on our server instead.
- Visit statistics (no cookies): when a page opens, we add one to a daily count for the town and state the visit comes from (worked out by our host, Cloudflare, from the network), the kind of site that sent you (for example Google, Instagram or WhatsApp) and the page. We don't store your IP address, set a cookie or keep anything that identifies you or your device; only the totals are kept, for up to 400 days. We use them to see which areas to show our ads in. Visits are not counted if your browser sends Do Not Track or Global Privacy Control, or if you choose Don't count my visits in the cookie notice (that saves a small preference,
fm_nocount, in your browser for a year). Cloudflare Web Analytics also counts visits without cookies and without identifying you. - We don't use advertising or tracking cookies. If we ever do, we'll ask you first and you'll be able to say no. You can see or change your choice any time with Cookie settings at the bottom of every page.
Who we share it with
- Courier partners, so they can deliver your order.
- Cashfree Payments, to process your payment. Cashfree's own privacy policy applies to the payment step.
- Resend, our email provider, to send your order confirmation.
- Cloudflare, which hosts this website and stores order and account records securely.
- Google, only if you choose to sign in with Google.
- Government authorities, only where the law requires it.
How long we keep it
We keep order and payment records for as long as tax and accounting laws require (usually 8 years), even if you delete your account. Your account and saved address are kept until you delete them, and sign-in sessions expire after 30 days of not being used.
How we protect it
This website uses HTTPS throughout. Access to order information is limited to the proprietor, and payment details stay with Cashfree.
Your rights
- Ask what personal information we hold about you.
- Ask us to correct or update it.
- Ask us to delete it, unless we have to keep it by law (for example, invoices). You can delete your account yourself at any time in My orders.
- Withdraw your consent at any time. This won't affect orders already processed.
- Nominate someone to exercise these rights for you.
Email support@farmoreexim.com with your request. We'll respond within 30 days. If you're not satisfied with our response, you can complain to the Data Protection Board of India.
Children
Our website is meant for adults. We don't knowingly collect information from anyone under 18.
Changes
If we change this policy, we'll update the date at the top of this page.
Grievance officer
If you have a complaint about an order, a payment, or how we handle your personal data, contact our grievance officer:
- Name: K G Sridhar
- Designation: Proprietor and Grievance Officer, Farmore Exim
- Email: support@farmoreexim.com
- Phone and WhatsApp: +91 95435 24983 (Monday to Saturday, 10 AM to 6 PM)
- Address: Survey No. 121/1C, Kalmadugu Village, Melmuttukur Post, Gudiyatham Taluk, Vellore District, Tamil Nadu 635806, India
We acknowledge every complaint within 48 hours and resolve it within one month of receiving it. If you're not satisfied with our answer, you can contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.